Customer’s Voices

Foreigner questionnaire

(1)When and how did you start looking for your room?

When

1 month prior to arrival 60%
as soon as arrival 35%
other 5%

Pie Chart - When did you start looking for your room?

How

WEB 50%
friend 40%
other 10%

Pie Chart - How did you start looking for your room?

(2)How many agents did you make contact?

1to2 70%
3to5 25%
more than 6 5%

Pie Chart - How many agents did you make contact?

(3)How many rooms did you view?

1to2 30%
3to5 40%
6to9 25%
more than 10 5%

Pie Chart - How many rooms did you view?

(4)What is the reason to decide on the room?

location 30%
monthly rent 20%
floor plan 30%
other 20%

Pie Chart - What is the reason to decide on the room?

(5)What is the reason to decide on the room?

YES 80% Japanese 60%
initial cost 30%
other 10%
NO 20%

Pie Chart - What is the reason to decide on the room?

(6)If yes, how did you solve them?

myelf 60%
friend 30%
other 10%

Pie Chart - If yes, how did you solve them?

(7)Do you have any troubles after moving in?

start of utility service 40%
garbage separation 30%
internet 20%
other 10%

Pie Chart - Do you have any troubles after moving in?

(8)Are you satisfied with our services?

Yes 95%
No 5%

Pie Chart - Are you satisfied with our services?

(9)Other comments.